Bistro Champlain is the case of an incredibly invested family, the Fortin’s, to their restaurant, and their varying leadership attributes. The textbook Organizational Behavior defines leadership as, “the ability to influence a group toward the achievement of a vision or set of goals.”(Robbins, pg. 369) Here we will focus on Robert Fortin and his experiences as a leader in his family restaurant business.
The theory chosen to describe Robert Fortin’s style and the subordinates’ reactions is the path-goal theory. The textbook Organizational Behavior defines it as, “The theory states that it is the leader’s job to assist followers in attaining their goals and to provide the necessary direction and/or support to ensure that their goals are compatible with the overall objectives of the group or organization.” (Robbins, pg. 377) This theory focuses in on how the leaders are responsible for motivating their followers to attain the common goal.
The path-goal theory applies to the different styles of management that Robert displayed. When Robert first began as a manager he displayed a very supportive type of leadership. “He probably respects them and listens to them as much as they him” (Bistro Champlain, pg.1) is a statement that shows that he allowed them to have autonomy while still maintaining the respect he required as their manager. However, “He [Robert] and Sylvia are becoming so consumed by these work-related activities and responsibilities that Mr. and Mrs. Fortin are starting to think that the restaurant is no longer performing well on Saturday nights” (Bistro Champlain, pg.1) is a statement that implies that there has been a shift into a directive style of leadership. Organizational Behavior states that “directive leadership is likely to be perceived as redundant among employees with high ability or considerable experience (Robbins, pg. 376)”. This likely explains why the performance of the staff has declined on Saturday nights, because the staff has already proved to Robert that they are competent. Therefore, when Robert takes on the directive approach, morale, performance and overall enjoyment of their work environment declined.
When Robert first began taking on the role of a manager, the path-goal theory would have described his style as supportive. He had a great relationship with his subordinates, and they all respected him. The textbook states, “Supportive leadership results in high performance and satisfaction when employees are performing structured tasks (Robbins, pg. 376).” This describes the situation that took place before Robert took on the directive style of leadership. The directive leadership resulted in decreased performance and satisfaction among the employees. Robert became so consumed in the daily tasks that he forgot that his employees had already proven their competency. The path-goal theory suggests that he should return to the supportive leadership style.
“If nothing were to change, I would expect the restaurant...