A society of organizations is one in which organizations enter our lives as influential forces in a great many ways — in how we work, what we eat, how we get educated and cured of our illnesses, how we get entertained, and how our ideas are shaped’ (Henry Mintzberg 1989)
Organizational structure is one of the three key organizational assets that could contribute to the effectiveness of operations of any organization (Zheng, Yan and Mclean 2009) It is joined together by different flows of information, decision processes, hierarchy of authority, specialization and working materials. (Enz 2009; Mintzberg 1980) Furthermore, it also determines the operating workflow, control of information, decision-making in the organization and the line authority (Mintzberg 1980). The facets of the organizational structure, the relationships that exist within it, and how the business processes (Bititci et al 2011) are controlled, determine the managerial style that should be utilized in addition to the strategies the organization could implement. Going further, a company’s organizational design and the parts that constitute it are seen as a contributing factor to superior performance, which ultimately provide an organization with competitive advantage over its competitors. (Enz 2009; Zheng, Yang, and Mclean 2009)
Determining an organization’s configuration is not a clear science and it is certainly not an end in itself but studying its design through its configurations and the mechanisms that exist in it could present us with interesting information about them. This journal will be focusing on illustrating how the organizational design of Four Points Darling Harbour (FPDH) and ultimately the housekeeping department and its facets influence the processes and the relationships that may ultimately shape an intern’s experiences, activities and relationships with other colleagues. A critical analysis and introspection on the intern’s experiences and discoveries in the hotel using the organizational design types as a framework may provide me with some insights on the processes and relationships that exist in FPDH. This consequentially, may provide me with additional information to further examine my professional and personal progression halfway through the industry experience which may influence my actions towards the latter part of HIE.
Four Points Organizational Structure
Mintzberg in his 1980 book referred to an organizational chart as an “Organigram” (p.36). It is an essential part of an associates’ induction FPDH as it provides a snapshot of the lines of authority, division of labor, the operating workflow, and the type of communication utilized by the hotel.
The FPDH Hotel Organizational chart is depicted below (see Figure 1 and 2)
Figure 1. Hotel Executive Committee
Figure 2. Hotel Organizational Chart (Operations)
Mintzberg presented five basic configurations that could serve as an analytical tool into the organizational design...