When an organization, business, or agency fails to achieve their set objectives poor leadership is regularly scrutinized as the leading cause of inefficiency. In many respects this holds true because of the countless skills need to successfully lead in both public and private enterprise. Although there are similarities between both public and private management, public servants are held directly accountable to their customers/citizens. In light of this, leadership skills within the public sector are essentials in providing its customers with public goods. These public goods include welfare programs, education, police protection and environmental standards (Starling, 2011 p. 28). If public entities contained leaders that possess interpersonal, informational, and communicational skills governmental programs and services would be more efficient. Throughout this analysis we will address the case study of Dr. Helene Gayle and apply the skills of effective leadership to its events.
One of the many challenges facing public administrators today is the need to build relationships that foster a work environment that is conducive to collaboration. With numerous social issues transcending borders, the need to cooperate is high. It is stated in Norma Riccucci text that one of the reasons why Gayle is a successful public servants is her interpersonal skills in building strong relationships which created an organizational atmosphere that encouraged teamwork across agencies and borders. According to Riccucci text “one of the reasons why Dr. Gayle has been so successful at collaboration-building bridges and fostering communication between the federal government, various communities, and global partners-is her skillful interpersonal relations” (Riccucci, 2002 p. 16). In this capacity the public official has an obligation to both internal and external influences. Hence, certain political competencies are necessary to successfully manage programs, funds and conflicting obligations (Starling, 2011 p. 82). With this tremendous internal and external pressure public administrators have an obligation to protect valuable resources from misuse. In our case Dr. Gayle is portrayed as “politically savvy” and “pays attention to the care and feeding of networks and people” (Riccucci, 2002 p. 17). Building positive relationships and networks involves an ongoing process of building trust among individuals. Cooperation is the foundation of success; therefore it cannot be overlooked as a leadership skill.
The role of Information
Within Leadership: Theory, Application, & Skill Development, the informational role of a leader incorporates several responsibilities directly involving the exchange of information (Lussier, 2010 p. 10). While information is being transmitted throughout the organization the leader has the duty to monitor information to gain an understanding of the organizations obstacles. In this leadership role the individual reads memos...